RETURN POLICY
After receiving your order, you can return the product you received to 8848 Altitude within 14 days. The item must be complete, unused and undamaged, and have all labels attached. If this is not the case, 8848 Altitude reserves the right to deduct the full amount due.
To return one or more items, follow the return procedure below:
1. Register You can return the items via Returnista; click here to register your return. Enter your email address and order number.
2. Pack Place the items you want to return, together with this return form, back in the packaging in which you received them, or in another sturdy cardboard package.* Close the package securely with sufficient tape.
3. Send Take your package to a post office within 3 working days after registering your return, or have your package collected by using the collection service (depending on which return method you have chosen).
4. Refund The purchase amount will be refunded to your account or you will receive an adjusted Billink invoice no later than 5 working days after the returned items have been received.
It is possible to return multiple orders together in one package. When you register one order for return through the usual return procedure, you purchase a return label for that order number. You do not need to register the other order online. Please include the packing slips from both orders so that we know which orders are included. Once we have received your return, we will process it. IMPORTANT: make sure that the packing slips for all orders are included in the package. Otherwise, we cannot process the returns correctly.
Please note! The direct costs of returning your order are your responsibility. These costs amount to at least €4.95.
Did you receive an incorrect or damaged item? In that case, we will of course cover the return costs. Please email customerservice@8848altitude.com, and we will be happy to help you. More information can be found under: Received an incorrect / damaged product.
The purchase amount will be refunded to your account no later than 5 days after the returned items have been received.
It is not possible to return an item purchased online through a store or one of our outlet stores.
When returning an item, please note the following:
- Keep the item in its original packaging;
- Keep all labels and tags attached to the item;
- Place the item in a box or sturdy packaging;
- Clearly state the return address of 8848 Altitude by placing the label clearly visible on the box or envelope.
Exchanges
We cannot exchange your items automatically. If you would like to exchange an item, you can return it and reorder the desired item online.
Received an incorrect or damaged product?
We handle your order with care, but unfortunately, it can happen that an incorrect or damaged product is sent.
Email customerservice@8848altitude.com with your order number and photographic proof that we sent an incorrect or damaged product. After one of our employees has reviewed it, a free return label will be sent to start the return process. As exchanges are not possible, you can order the product again online.