SHIPPING
Shipping options
8848 Altitude delivers to the Netherlands, Belgium, Sweden, Germany, Austria, France, Denmark, Spain and Italy. Change the country where you live in the menu in the footer of this website to have your order delivered to the country of your choice.
Shipping costs
Regardless of the number of items you order, shipping is free.
If you entered an incorrect or incomplete delivery address, meaning the package cannot be delivered, we will nevertheless have to charge the delivery costs. So please check your details carefully!
| Country | Delivery time |
| Netherlands | Orders placed on working days before 16:00 are delivered within 1 working day. |
| Belgium | Orders placed on working days before 16:00 are delivered within 1 working day. |
| Germany | Orders placed on working days are delivered within 3 working days. |
| Sweden | Orders placed on working days are delivered within 3 working days. |
| Austria | Orders placed on working days are delivered within 3 working days. |
| Spain | Orders placed on working days are delivered within 4 working days. |
| Italy | Orders placed on working days are delivered within 4 working days. |
| Denmark | Orders placed on working days are delivered within 3 working days. |
| France | Orders placed on working days are delivered within 4 working days. |
Your order will be delivered by the courier you selected. Once the package has been shipped, you will receive an email with a Track & Trace link that you can use to track your package. If the courier is unable to deliver your order on the first attempt, the package will either be delivered to the neighbors or taken back to the depot, depending on the courier selected.
N.B. We cannot deliver to a post office box address.
* There are no deliveries on Sundays, and delivery to the Wadden Islands takes longer, namely 2-4 working days.
Change delivery address
In your account, you can create different delivery addresses to which you can have your order sent, such as your work address. It is also possible to set different billing and delivery addresses.
Please note: it is not possible to change your delivery address after placing an order.
Package not received
It may happen that a package is not delivered within the stated delivery time. Naturally, it is important to us that the package reaches its destination as soon as possible.
Before contacting us, we would first like to ask you to track your package's shipping status and, if necessary, request more information from the carrier regarding your package.
If the package has been delivered according to the Track & Trace, you can view a ‘Proof of Delivery’ in the package status. This shows who accepted the package and exactly where it was delivered.
If you cannot resolve the issue, you can contact our customer service. We will then contact the carrier and ensure that a solution is found as soon as possible.