Returns & Exchanges

You have 14 days to return your order from the day you received it. All products must be unused and in perfect condition, with intact labels and in their original packaging.

If we determine that the product has been used or is not in its original condition, we may deny your return or apply a reduction in value, meaning we will not refund the full amount.

Make a Return

Once we have received and processed your return, we will send an additional email with the total amount after deducting the return fee.

Order number *

Article number(s) *

Reason *

Condition *

Your e-mail address *

Comments

Thank you!

Make an Exchange

Fill in the form below to make an exchange. After submitting the form, you will receive an email with a code for free shipping at checkout.

Place a new order on our website with the new size you wish to exchange for. Use the code you received in your email. Didn't receive a code? Then contact us at webstore@8848altitude.com.

Order number *

Article number(s) *

Condition *

Your e-mail address *

Thank you!

FAQ

What is the cost of a return?

The return cost is 13 EUR. This partially covers the shipping cost for the return as well as an internal administrative fee for handling the return when it comes back to us.

For an exchange, we do not charge any fee. You always have the right to exchange an item with us at no additional cost.

Do you refund the shipping cost?

For full returns, the shipping cost you paid at the time of purchase will be refunded. For partial returns (returning part of the original order), the shipping cost will not be refunded.

Can I return items from Previous Seasons?

Yes, you always have the right to return all our products, including those from previous seasons.

Has my return been registered?

As soon as we receive and process your return at our warehouse, you will receive a notification via email. Tip! Always keep the receipt from the drop-off point where you handed in your package. You are responsible for the package until we receive it. There is also a tracking number so you can follow the package's return journey to us.

How long does it take to receive a refund?

We will process a refund as soon as we have received and reviewed your return. Refunds may therefore take up to 10-14 business days from the time we receive your package.